Organizing categories in Intercom's knowledge base is a great way to help your customers find the information they need. By grouping related articles together, you can make it easier for customers to find the answers to their questions.


Log into Intercom


Access your Intercom account by entering your login details.


Navigate to 'Articles'

After logging in, go to the 'Articles' section, which can be found in the left-hand panel of your Intercom dashboard.


Access 'Collections'

Within the 'Articles' section, find and click on the 'Collections' option.


Create New Collection

Select the 'Add new collection' button to begin setting up a new collection.


Name Your Collection

In the provided text field labeled 'Name', type in your desired title for the new collection.


Arrange Collections

To rearrange your collections, press and hold the three-line icon next to the collection you wish to reposition. Drag it to the place you prefer.

Organizing categories in Intercom's knowledge base is a simple process. By following these steps, you can easily organize your categories and help your customers get the help they need.

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