Embed a Customer Success Specialist into your team
Baton onboards trained and vetted offshore Customer Success Specialists to handle manual tasks, support requests, documentation, and reporting.
This frees your Success managers to focus on long-term strategy and customer relationships.
What our customers are saying
Hear it directly from our valued customers.
Kai - Fondo
Ryan has been critical to the success of our team’s projects and goals. The energy and expertise he brings to every initiative is impressive — he is committed to identifying solutions and driving progress. I can trust that complex problems will always be handled with care and attention. Collaborating with Ryan has been a pleasure and we are lucky to have him on the team.
Bob - Those Who Care
We're not gonna tell you how, we're just gonna tell you what it needs to look like. To me, that's what good work looks like. It's outcomes-based versus people who talk a lot and then the outcomes aren't there. The outcomes are there which is like how I would rate working together, we're getting the right outcomes.
Varvara - Panoptyc
Working with Grace is a highlight of my experience with Baton! Clear communication, reliable and consistent performance, detail oriented while keeping the bigger picture in mind, extremely helpful, tech oriented and cares about users. All these makes remote collaboration with Grace just very enjoyable!
Allow your team to execute efficiently
Whether your team has too much to do, or you need to expand it to keep up with your growth, Baton is here to help you add qualified and vetted Success Specialists to your Success team.
Get startedWhat you can expect:
Your onboarded Success Specialist is expected to constantly align with what’s expected for your company’s growth.
Your Success Specialists are aligned with you on your business goals. Weekly reports help monitor the progress and status against the KPIs set.
Each Success Specialist has been trained so they can hop on to what needs to get done without compromise.
Some tasks a Customer Success Specialist can assist with:
Work with sales to clean up the hand-off to success (and execute against it)
Build and monitor Mutual Action Plans
Consolidate notes in your system of record (support ticketing or CRM)
Prep you ahead of calls with clients
Write out Product Requirements Documents to help you advocate for customers with respect to your engineering team
Build automations and no-code tools using your existing vendors (Zapier, Airtable, Typeform, etc)
Automate reporting and build dashboards
Setup accounts and other prep associated with complex onboardings
Scheduling support and support triage
Knowledge Base maintenance and setup (either in your support tool like Intercom/Crisp /HubSpot Service or in your Google Docs/Notion/Confluence)
Map out activation and pinpoint opportunities for streamlining
HOW WE CONNECT YOU WITH THE TOP 1% OF SUCCESS PROFESSIONALS
Our highly-selective, 4-stage vetting process goes through thousands of applications and takes into account your specific requirements. This ensures you’re only getting top-tier professionals that are the right fit for your team.
1. Resume and credentials review. We evaluate the background, experience, and job knowledge of each applicant.
2. Culture Interview. We test soft skills, language proficiency, and character fit here.
3. Practical project assignment. A practical exam related to their upcoming role ensures that each applicant is the right person for the job and a good fit for your team.
4. Client Interview. Only the top applicants make it to the final stage: an interview with you.
Ready. Set. Grow.
Arm your most talented Success Managers with the resources they need
Give your managers the freedom to do what they do best by giving them additional support for recurring and lengthy tasks
Get started
THE SUCCESS SOLUTION THAT
FITS YOUR BUDGET
Maximize your Success teams productivity by adding Success professionals on plan that works for your budget.
Develops customer training and support
In charge of listening to customer needs analysis and evaluation
Sets up processes on customer satisfaction and delight on a daily basis
Coordinating with other departments to ensure customer needs are met
In charge of streamlining processes for better customer experience
Handles analysis and evaluation of customer needs and problems
Resolves customer concerns for higher customer satisfaction
In charge of customer onboarding and activations
In charge of maintaining high Net Promoter Score
Supports upsells and cross sell initiatives of the company
Owns Net Revenue Retention efforts of the company
