Baton onboards trained and vetted offshore success talent to handle manual tasks, support requests, documentation, and reporting. That frees your team to focus on long-term strategy and customer relationships.
Trusted by Fast-Growing Startups
Join our clients in saving an average of $10K per month
Give your team access to a community of needle movers who have impacted their companies by implementing proven Success strategies.
Delight your customers with top-tier response time to inquiries, and increase your Net Promoter Score with expert support who deeply understands your business.
Drive more Growth with a dedicated Customer Success team that understands your customers' wants and needs and is there to delight at every turn.
Tap into top off-shore talent to empower your customers while extending runway and reallocating budget to where it's most needed.
Our highly-selective, 4-stage vetting process goes through thousands of applications and takes into account your specific requirements.
This ensures you’re only getting top-tier talent that’s the right fit for your team.
1. Resume and credentials review
We evaluate the background, experience, and job knowledge of each talent member.
2. Culture Interview
We test soft skills, language proficiency, and character fit here.
3. Practical project assignment
A practical exam related to their upcoming role ensures the talent member is the right person for the job and a good fit for your team.
4. Client Interview
Only top talent members make it to the final stage: an interview with you.
1. Fill out a form here
Let us know where you’re at and what you’re looking for, so we can help you in the best way we can! And we’d love to jump on a call if you want to discuss things further.
2. Recruitment Process
Baton starts the recruiting and vetting process based on your needs.
3. Sit back and relax
Breathe easy as we work hard to find the perfect fit for you
4. Meet your customer success talent or team
Baton ensures they are briefed, trained and fully embedded to your team.
Baton helped us increase our growth rate. It enabled to build and scale systems to grow faster. Because of them, we can focus on growing the company now with confidence. - David from Fondo
Your onboarded Success talent is expected to constantly align with what’s expected for your company’s growth.
Your talent members are with you on your business goals. Weekly reports help monitor the progress and status against the KPIs set.
Each Customer Success team member has been trained so they can hop on to what needs to get done fast.
Improve your retention rate and Net Promoter Score with your clients.
An efficient operations manager is estimated to maintain at least $10,000/mo in revenue AND save hours of team productivity.
Success Operations Specialist
Should your customer success team member not pass your evaluation in 30 days month, we are offering a MONEY BACK GUARANTEE. After 30 days, we will offer a replacement that will suit your team better.