Whether your team has too much to do, or you need to expand it to keep up with your growth, Baton is here to help you add qualified and vetted Success Specialists to your Success team.
Get startedWork with sales to clean up the hand-off to success (and execute against it)
Build and monitor Mutual Action Plans
Consolidate notes in your system of record (support ticketing or CRM)
Prep you ahead of calls with clients
Write out Product Requirements Documents to help you advocate for customers with respect to your engineering team
Build automations and no-code tools using your existing vendors (Zapier, Airtable, Typeform, etc)
Automate reporting and build dashboards
Setup accounts and other prep associated with complex onboardings
Scheduling support and support triage
Knowledge Base maintenance and setup (either in your support tool like Intercom/Crisp /HubSpot Service or in your Google Docs/Notion/Confluence)
Map out activation and pinpoint opportunities for streamlining
1. Resume and credentials review. We evaluate the background, experience, and job knowledge of each applicant.
2. Culture Interview. We test soft skills, language proficiency, and character fit here.
3. Practical project assignment. A practical exam related to their upcoming role ensures that each applicant is the right person for the job and a good fit for your team.
4. Client Interview. Only the top applicants make it to the final stage: an interview with you.
Give your managers the freedom to do what they do best by giving them additional support for recurring and lengthy tasks
Get startedMaximize your Success teams productivity by adding Success professionals on plan that works for your budget.
Develops customer training and support
In charge of listening to customer needs analysis and evaluation
Sets up processes on customer satisfaction and delight on a daily basis
Coordinating with other departments to ensure customer needs are met
In charge of streamlining processes for better customer experience
Handles analysis and evaluation of customer needs and problems
Resolves customer concerns for higher customer satisfaction
In charge of customer onboarding and activations
In charge of maintaining high Net Promoter Score
Supports upsells and cross sell initiatives of the company
Owns Net Revenue Retention efforts of the company