In an era where consumers are inundated with generic marketing messages, personalizing your SMS communications can be a game-changer, setting you apart from the competition. By tailoring messages to meet individual preferences and behaviors, you cultivate a more personal and fruitful relationship with your audience. This guide will walk you through the nuanced steps of personalizing SMS messages in, providing a roadmap to craft SMS campaigns that resonate on a deeper level with your customers.


Navigate to 'Campaigns'

Go to the 'Campaigns' section located in the sidebar of your dashboard.


Create a New Campaign

Click on the 'New Campaign' button to initiate the creation of your SMS campaign.


Define Your Target Audience

Select the segment of your customer base that you want to target with the personalized SMS messages.


Add SMS to Your Workflow

Drag the 'SMS' action into your campaign workflow.


Draft SMS Content

Write down the SMS content you'd like to send. Make sure to comply with any character limitations for SMS.


Add Personalization Tags

If you want to personalize the SMS, add personalization tags like {{customer.first_name}}


Test Your Message

Before sending out the SMS, click on the 'Send Test' button to preview how the personalized message will appear.



After confirming that the SMS looks as intended, save your workflow


Review and Activate Your Campaign

Once you’re satisfied with how your SMS looks and the settings, click 'Activate' to start the campaign.


Review Slack Message


Once your campaign is live, ensure to constantly check your dedicated Slack channel for feedback and insights. Use this real-time data to make necessary adjustments for optimizing your SMS campaign.

As we wrap up this guide, it's apparent that the power of personalization in SMS marketing cannot be overstated. Through, you now have the knowledge to craft SMS messages that speak directly to your customers, potentially elevating engagement and fostering loyalty. Embarking on your personalization journey, remember that the key is to remain authentic and true to your brand's voice. Apply the strategies delineated here to start creating SMS campaigns that are not just personalized but sincerely engaging and rewarding.

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