Automated messages can be personalized to make them more relevant and engaging for customers. This can be done by using the customer's name, location, or purchase history.


Sign into Intercom


Log in to your Intercom account.


Navigate to 'Outbound' Section

On your dashboard, select the 'Outbound' option from the left-hand side navigation menu.


Create or Select an Automated Message

From the 'Outbound' section, either create a new automated message by clicking on 'New Automated Message' or select an existing one.


Edit the Message

Click on 'Edit' to start customizing the message.


Save and Exit

Once you're satisfied with the personalized message, click on 'Save and exit'.

Personalizing automated messages is a great way to improve the customer experience and boost engagement. By following the tips outlined in this guide, you can easily personalize your automated messages and start reaping the benefits.

Want us to Personalize Automated Messages in Intercom for you?
Use Our Team

By continuing to use this website, you are indicating your consent to our Cookie Policy, which explains how we use cookies to enhance your browsing experience, analyze website traffic, and personalize content.