Intercom's analytics can be utilized to improve support by providing insights into customer behavior and interactions. This data can be used to identify areas where support can be improved.


Sign in to Intercom


Start by logging into your Intercom account.


Go to 'Reports' Section

On your Intercom dashboard, navigate to the 'Reports' section from the side navigation menu.


Explore the Overview

The 'Reports' overview page provides a high-level view of your support metrics. Look for trends, anomalies, and other insights that could inform your support strategy.


Navigate to 'Conversations'

From the 'Reports' section, navigate to 'Conversations'. Here, you can see detailed metrics related to your support conversations, such as first response time, resolution time, and conversation ratings.


Analyze Conversation Metrics

Evaluate your conversation metrics. Look for opportunities to reduce response time, improve resolution time, and increase conversation ratings.


Apply Insights to Improve Support

Use the insights gained from these analytics to improve your support strategy. For example, you might decide to implement new training for team members, adjust your staffing levels, or revise your support workflows.

Utilizing Intercom's analytics for support improvement is a great way to ensure that your customers are getting the best possible support. By following the tips outlined in this guide, you can easily leverage Intercom's analytics and start reaping the benefits.

Want us to Utilize Intercom's Analytics for Support Improvement for you?
Use Our Team

By continuing to use this website, you are indicating your consent to our Cookie Policy, which explains how we use cookies to enhance your browsing experience, analyze website traffic, and personalize content.