Never miss out on customer queries again! Learn how to set automated follow-up reminders for unanswered emails in Front.


Navigate to Settings

Head over to Front’s settings to find the ‘Rules’ section.


Create a New Rule

Click on ‘New Rule’ to create a follow-up reminder.


Choose Trigger

For the trigger, select 'Conversation stays in inbox for X hours without a reply'.


Set the Duration

Specify the duration after which the reminder should be triggered.


Choose Action

Select the action to be 'Send a Reminder' when the rule is triggered.


Save and Test Rule

Save the rule and test it to ensure it works as expected.

Congrats! You've set up automated follow-up reminders. Now sit back and let Front handle the reminders for you.

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