When emails land in a shared inbox, it’s pivotal to ensure they're assigned to the right team member for timely action. Our guide dives deep into the seamless process of assigning members to a shared inbox, ensuring you're leveraging collaborative emailing to its fullest potential.
Access Front Dashboard
Begin by logging into your Front account with appropriate administrative privileges.
Inside Front, click on the gear icon (⚙️) found in the upper right corner to access settings.
Open 'Inboxes' Section
In the dropdown menu of settings, click on "Inboxes" or "Team Inboxes" to view all available inboxes.
Choose the Desired Shared Inbox
Scroll through the list of inboxes or use the search bar to find and select the shared inbox you want to assign members to.
Access Team Member Settings
Once you're inside the desired shared inbox's settings, locate and click the "Team Members" or similar tab/section.
Add Team Members
There will be an "Add" or "Assign" button (or a similar option). Click on it, and a list of all available team members will appear.
Select Members to Assign
Scroll through or search for team members. Tick checkboxes next to their names or click on them to add them to the shared inbox.
Configure Member Permissions (Optional)
For each assigned member, you might have options to set specific permissions, like "Can Reply," "Can Archive," etc. Adjust as needed.
After assigning all desired team members and configuring permissions, locate and click the "Save" or "Update" button to confirm your changes.
Effectively assigning members to a shared inbox is a game-changer in the world of collaborative communication. By following this guide, you've taken a substantial step in ensuring that your team handles incoming emails with agility and precision. Keep optimizing, and watch your team's productivity soar!