The ability to collectively view, manage, and respond to messages accelerates response time and enhances teamwork. Our guide dives deep into the creation and configuration of shared inboxes in Front, providing you with a clear path to centralizing team communication effectively.


Log In to Front

Begin by accessing your Front dashboard. Remember, you'll need an account with administrative privileges.


Access the Settings Panel

Once inside Front, locate and click the gear icon (⚙️), usually situated in the upper right corner of the dashboard.


Navigate to the 'Inboxes' Section

From the dropdown settings menu, select the "Inboxes" or "Team Inboxes" option.


Initiate New Inbox Creation

Click on the “Add a Team Inbox” or similar button to begin the process.


Set Up Inbox Details

Fill out required fields such as the name of the shared inbox, description (optional), and associated email address.


Assign Team Members

Choose which team members or teams should have access to this shared inbox.


Customize Notification Settings

Define preferences for email notifications. Decide which team members get notified for new emails, responses, etc.


Set Up Rules (Optional)

Based on your workflow, you can set up rules for the shared inbox. This might include auto-assigning specific email types to certain members, auto-tagging, etc.


Save and Test

After ensuring all settings are correctly configured, save the new shared inbox. Send a test email to the shared inbox to confirm its functionality.

You've taken a significant leap towards transforming team communication by setting up a shared inbox in Front. As emails pour in, your team can now collectively address them, ensuring faster responses and a more unified approach. Dive in, explore, and witness the power of collective action in the digital age!

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