Welcome to our guide on training your Crisp chatbot for common inquiries. An efficient chatbot can save time and improve customer support. In this guide, we'll show you how to train your chatbot to provide accurate and helpful responses.


Log into Your Crisp Account


Navigate to the Crisp website and sign into your account.


Go to Your Dashboard


Once logged in, you will find yourself on your dashboard.


Access the Plugins Section

On the left-hand side menu, locate and click the 'Plugins' option.


Locate the Crisp Bot Plugin

Find the 'Crisp-Bot' plugin from the list. You may have to scroll down if you have a variety of plugins. Find the 'Crisp-Bot' plugin from the list. You may have to scroll down if you have a variety of plugins. If the bot plugin is installed, click on 'Settings' next to the bot plugin to configure it.


Create Common Inquiry Scenarios

Create scenarios in response to common inquiries. For instance, if you often get asked about your business hours, create a scenario where the bot provides that information when a user asks. Use the 'User message matches' event to specify the phrases the bot should look out for (like "What are your hours?"). In the 'Actions' section, have the bot send a message with your business hours.


Save Your Scenario

Remember to save your changes by clicking the 'Save Draft' button at the bottom of the screen and click ‘Deploy Scenario’ if you are ready to use it.

Congratulations! You've successfully learned how to train your Crisp chatbot for common inquiries. By providing accurate responses, your chatbot can effectively handle customer queries, free up support agents' time, and deliver exceptional customer experiences. Continuously update and optimize your chatbot's training to meet changing demands and maintain high-quality support. Happy training!

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