An efficient Customer Success team contributes to lower activation cost, increased customer referrals, and more revenue retention.
✓ Develops customer training and support
✓ In charge of listening to customer needs analysis and evaluation
✓ Sets up processes on customer satisfaction and delight on a daily basis
✓ Coordinates with other departments to ensure customer needs are met
✓ In charge of streamlining processes for better customer experience
✓ Handles analysis and evaluation of customer needs and problems
✓Resolves customer concerns for higher customer satisfaction
✓ In charge of customer onboarding and activations
✓ In charge of maintaining high Net Promoter Score
✓ Supports upsells and cross sell initiatives of the company
✓ Owns Net Revenue Retention efforts of the company
I'm interested, what's the next step?
You may book a discovery call with Max here: https://calendly.com/max-baton/30-minute-intro
Do you have playbooks available for teams?
Yes. Aside from training and sourcing talent for your team, we will be having different playbooks to make your onboarding and streamlining processes easier.